Once in a while our school has half days, and the teachers spend the afternoon ‘in service,’ which I think must be a group therapy for having to deal with us.
Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.
A leader is someone who steps back from the entire system and tries to build a more collaborative, more innovative system that will work over the long term.